Despite efforts to contact all customers who have submitted claims within 24 hours, Aviva is warning customers that they may not be able to maintain this response time.
"A significant number of claims, both auto and property have already been reported to us." The bulletin read "Due to the volume of claims, delays in response time should be expected."
Aviva customers who have incurred hail damage to their cars or other property should call the Aviva Claims Customer Care team as soon as possible. They can be reached at 1-866-MY-AVIVA (1-866-692-8482.) Auto claimants will be able to book an appointment to visit one of the temporary appraisal centres while people with property damage will have an Aviva Preferred Vendor visit their home to assess the damage.
Aviva is suspecting that "due to the volume of claims the infrastructure of contractors (in the area) will be under strain and repair times could fluctuate". While some delays are to be expected in any situation like this, Aviva's temporary appraisal centres and allocation of additional personnel to the area should ensure that delays are kept to a minimum.