In a bulletin released today, Aviva Insurance has stated that the have mobilized their CAT team in Central Alberta. They have dispatched a number of appraisers and set up two drive-in appraisal centres in Airdire in an effort to expedite the appraisals of vehicles damaged in the August 7th hail storm.
Some Delays Are Expected
Despite efforts to contact all customers who have submitted claims within 24 hours, Aviva is warning customers that they may not be able to maintain this response time.
"A significant number of claims, both auto and property have already been reported to us." The bulletin read "Due to the volume of claims, delays in response time should be expected."
How to Report a Claim
Aviva customers who have incurred hail damage to their cars or other property should call the Aviva Claims Customer Care team as soon as possible. They can be reached at 1-866-MY-AVIVA (1-866-692-8482.) Auto claimants will be able to book an appointment to visit one of the temporary appraisal centres while people with property damage will have an Aviva Preferred Vendor visit their home to assess the damage.
Aviva is suspecting that "due to the volume of claims the infrastructure of contractors (in the area) will be under strain and repair times could fluctuate". While some delays are to be expected in any situation like this, Aviva's temporary appraisal centres and allocation of additional personnel to the area should ensure that delays are kept to a minimum.
