As an insurance broker, Armour acts as the representative for our clients to their respective insurance companies. We partner with a number of major Canadian insurers to serve our customers in their need for both personal and commercial insurance. These companies are independent from each other and may have different methods for accommodating our customers during the COVID-19 pandemic. Please find information on how Alberta's top insurance companies are responding below.
Please reach out to Intact Insurance or your insurance broker if you would like to discuss any of these.
Customer Service and Claims: 1-866-464-2424
Please see the companies website for up to date and complete information:
https://www.intact.ca/on/en/covid19.html
Aviva continues to maintain service levels to their brokers and customers after successfully transitioning 97% of their employees to a work from home environment. Your Aviva policy information can be accessed by logging in to Armour Mobile or by calling in. To assist with the uncertainty their customers are experiencing, they currently have the following relief measures in place:
Please reach out to Aviva or your broker to discuss your options:
Customer Service: 1-800-387-4518 | Claims: 1-866-692-8482
Please see the companies website for up to date and complete information:
https://www.aviva.ca/en/covid-19/
Travelers has robust business continuity plans in place to provide exceptional, uninterrupted service while helping their customers and employees stay safe. Your Travelers policy information can be accessed by logging in to Armour Mobile or by calling in. Travelers has implemented the following measure to help their customers who are in need:
Please contact Travelers or your or your broker to work through the situation together.
Customer Service: 1.800.268.4543 | Claims: 1.800.661.5522 or visit their Claims Centre
Please see the companies website for up to date and complete information:
https://www.travelerscanada.ca/about-us/covid19.aspx
Economical's offices remain open to allow people access to equipment and files that they need, but the majority of their staff are working from home at full capacity. Your Economical policy information can be accessed by logging in to Armour Mobile or by calling in. Economical has adjusted their policies to
Customer Service: 1-800-607-2424
Please see the companies website for up to date and complete information:
https://www.economical.com/en/blog/economical-blog/april-2020/covid-19-insurance-companies-are-helping-customers
https://www.economical.com/en/information-for-customers-regarding-covid-19
The majority of SGI employees are now working from home at normal capacities. They are still able to meet customer need through their service, new business and claims teams. Where a state of emergency has been declared, there will be no cancellation of policies for SGI CANADA personal and commercial property customers, if your policy expires during the emergency situation or due to non-payments during the emergency situation, for a period of up to 30 days past the end of the emergency situation. However, in no event will the extension be more than 120 days in total, following the expiry or termination of your policy.
Claims: 780-822-1228 or 1-877-435-1484
Please see the companies website for up to date and complete information:
https://www.sgicanada.ca/news?title=covid-19-response
The SMI office is physically closed to the public and most employees are now working from home. All SMI business operations continue uninterrupted. While a state of emergency exists in our province SMI will continue to protect policyholders who are finding it difficult to make their next payment or unable to renew their expiring insurance coverage. SMI will be holding policy coverage until government officials declare an end to the state of emergency for the lessor of: 30 days after notice of the state of emergency ending; OR a maximum of 120 consecutive days from March 16, 2020.
Customer Service: 1-800-667-3067
Please see the companies website for up to date and complete information:
https://www.saskmutual.com/stakeholder-faq/
As for your trusty insurance broker, Armour Insurance, we're still fully operational and capable of serving customers and new business requests as well. We have temporarily closed our offices to outside visitors, and 95% of our staff has successfully transitioned to working from home. We are conducting business as usual, just from a new environment. We even have staff socials on Zoom every Friday afternoon. If you'd like to learn more about what Armour is doing to keep our service levels up you can read about it here.