When you have an insurance claim, you will be assigned an adjuster to handle your file. Any information about payments or deductibles will be given to you by that adjuster or your insurance broker. In most cases, if there is a payment on your claim, your claim will be handled one of two ways:
If you have any questions regarding the authenticity of any correspondence, please contact your insurance company or broker to verify. If you have been contacted by someone you believe to be involved in a scam or fraudulent behaviour, first report it to your local police station then send a copy of your police report to your insurance company or your broker. If your insurance company is Intact Insurance, you can email them your police report at info@intact.net.
Intact has also been informed by the Insurance Bureau of Canada (IBC) that several consumers have been contacted by an individual who claims to represent the IBC. The caller states that he is seeking personal information in order to help settle an insurance claim. IBC has issued a notice to say that they have not, and will not, contact consumers to help settle a claim.
If you are aware of similar calls, please feel free to submit a confidential tip by calling IBC's TIPS line at 1-877-IBC-TIPS.