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If you think you have a claim always ensure the safety of anyone involved first. Once things are secure it's time to report your claim to your insurance company. You insurance broker will act as an advocate for you throughout your claims process. We will do the best we can to return your life to the way it was prior to your loss. Below are some common questions that will help you understand your home insurance claim process.
Immediately report the claim to us by calling 1-855-475-0959 or after hours call Emergency Claims Numbers.
The information regarding the loss will be sent to your insurance company. They will assign a claims representative to resolve your claim.
The claims representative role is to help you in file your claim. Meeting policy requirements and determining how the policy responds while providing service in an expedient and efficient manner.
If an insured loss makes it impossible for you to live in your home. Or, if repairs make impossible for you to live in your home. The reasonable time it takes to repair or rebuild your premises, or the time it takes to permanently relocate will determine the period that increased expenses will be covered.They may include the cost of temporary accommodations and moving costs.
The conditions of the policy require that you provide evidence of your loss. This includes providing original receipts and invoices of the lost or damaged items.
A proof of loss document is a statement explaining the details of your claim. In some cases, an interim Proof of Loss is used. Once the final Proof of Loss is signed, it finalizes your claim.
You have one year to finalize or make your claim. In order to claim replacement cost, the policy requires the items to be replaced promptly. We normally allow 30-60 days to claim the replacement cost unless there is cause for further delay. Otherwise, you are entitled to the actual cash value.
The insurance company will pay for your loss, minus your deductible. The deductible is the amount of money that you agreed to pay towards your loss when you bought your insurance.
The conditions of a policy set out the steps to follow in event of a disagreement. You need to file your proof of loss document itemizing and detailing your claim.
Policies are quite broad, however they do not always cover everything. It is possible that you may have a loss that is not covered. If you do, it is your responsibility to either repair or replace the damaged items.
The broadest coverage for a personal property owner is a comprehensive homeowners, condo, or tenants policy. Certain property such as cash and jewelry have limits. Insurance policies are subject to limitations, exclusions, and conditions. You should read your policy carefully and discuss your needs with your broker. If you are not sure if your policy will cover a loss, contact your insurance broker.
Statutory conditions are required by provincial legislation, to be included with each insurance policy. They are a set of rules that control the policy they are attached to. They put certain obligations on you, the the policyholder, and on your insurance company.
Your policy sets out your obligations when there is a loss, under "Conditions" and "Statutory Conditions". The "Conditions" set out the requirements for notice of accident as well as the extent of your cooperation in assisting in the investigation of the claim. Compliance with the policy Conditions and Statutory Conditions are required by you to follow a claim under your policy.
The Statutory Conditions set out the requirements of the insurance company, as well as the policyholder. These obligations include:
Rates are affected by various factors, including location of the property, number of claims on a policy, and amount of coverage and deductible. Your insurance broker can assist you with these questions.
You will need to have your agent or broker explain this to you. Most building settlements are on Guaranteed Replacement cost and many policies settle contents on a Replacement Cost basis. Should you choose to settle on a cash basis, the settlement will then include depreciation.
If you’ve never experienced a brake failure, the thought of one happening likely doesn’t cross your...