Personal Lines Team Lead
We're a company that values our employees and puts culture first. In this position, you'll have the opportunity to work with a team of insurance professionals who are passionate about making a difference in people's lives and having fun doing it. If you value relationships, have excellent communication skills and a knack for problem-solving, we want you on our team!
Our promise to you: It’s better here. Why? Because we have H.E.A.R.T, and we provide an employee experience that’s collaborative, ambitious, rewarding, and empowering.
Our ambition is to be one of Canada’s leading and most innovative insurance brokerages. Come be a part of our journey, and love what you do.
What you can expect in this role?
- Being accountable for a team of Personal Lines Account Managers
- Exhibiting and promoting the company’s vision, goals and core values
- Participating actively and effectively in team lead meetings and contributing positively to the growth of Armour and its employees
- Providing initial and ongoing training to team members in the management of day-to-day processes, expectations, and business issues
- Directing, coaching, and leading the team to ensure the efficient handling of client files and to achieve Armour’s quality standards
- Analyzing, developing, and implementing efficient workflows by monitoring procedures and methods to help improve processes and results
- Providing performance feedback and coaching by reviewing reports, discussing options, and developing action plans
- Monitoring and analyzing service levels and managing client concerns when escalation is required
- Fostering staff development through performance evaluations, providing ongoing and effective feedback, identifying training opportunities and keeping staff informed of changes to policies and procedures
- Participating in recruitment and staff selection efforts where required
- Managing an open book of business where required
- Working within the hours of 8:30 a.m. to 4:30 p.m. Monday to Friday
- Working in-office at one of our locations in Edmonton or Lloydminster
What do you bring to this role?
- General Level 2 Insurance License
- RIBO license would be an asset
- CAIB or CIP designation would be an asset
- Minimum of 5 years’ experience in Personal Lines within an Insurance Brokerage
- Leadership experience is preferred including experience in performance management
- Demonstrated organizational, analytical, and interpersonal skills are essential
We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.
Perks of As An Armour Team Member
- RRSP contribution matching
- Robust benefits program
- Flexible personal and annual vacation days
- A workplace where your ideas and thoughts are valued
- Regular staff events organized by the Armour Social Committee
- Continuing education program to assist in achieving educational goals and designations such as CAIB, CIP, etc.
Armour is actively committed to supporting diversity, equity, and inclusion. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply.
Thank you to everyone who applies. We do our best to respond to all applicants, at times we are unable to. For information on careers at Armour Insurance please visit our website: http://www.armourinsurance.ca/careers
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