Operations Manager
Armour Insurance is a proud member of BrokerLink. As we grow together, we remain committed to the values that define us through H.E.A.R.T.: Humble, Effective, Adaptable, Respectful, Transparent. These values guide how we support our clients and each other, creating a culture that is inclusive, professional, and driven by purpose. If you are passionate about delivering exceptional service and want to be part of a company that is growing with integrity, we would love to meet you.
In this leadership role, you will oversee and support four key departments: Personal Lines, Commercial Lines, Processing, and Reception. We put culture first and value your ideas and contributions. If you thrive on strategy, value strong relationships, and bring excellent communication and leadership skills to the table, this is where you belong. We empower you to do your best work every day.
Your Roles and Responsibilities
- Provide leadership, direction, guidance, training, and technical support for all departments under purview
- Develop strategic plans and set departmental targets to meet company goals
- Drive the profitable growth of the company, maximizing retention and new business
- Exhibit and promote the company’s vision, goals, and values
- Inspire a culture of high performance, productivity, collaboration, customer service, and professionalism
- Foster leadership development through performance evaluations, ongoing and effective feedback, and training opportunities for leaders our teams
- Represent the brokerage with carrier partners and within the community
- Build relationships with key clients to ensure a high level of client satisfaction
- Be an Armour ambassador at various industry events
- Develop/modify and implement operational standards and processes to ensure a high level of compliance, customer service and efficiency
- Participate in Recruitment of team members in conjunction with HR
- Be an active in-office presence Monday-Friday 8:30am-4:30 pm
- Travel to and work in other Alberta offices regularly, and Ontario on occasion
Qualifications
- Industry expert in insurance with a minimum of 8 years experience
- Alberta General Level 2 Insurance license
- RIBO license would be an asset
- Insurance designation – CAIB, CIP, or equivalent
- Natural leader and relationship builder with a proven track record of developing, coaching and leading high-performance teams and leaders
- Passion for driving growth with a proven track record for achieving results
- Process driven, highly organized, and detail oriented
- Superior interpersonal and communication skills, both written and verbal
- Exceptional customer service skills
- Strong ability to analyze data and scenarios and create effective strategic plans
- Strong ability to inspire, influence, and negotiate effectively
- Strong experience using Microsoft Office applications
- Applied Systems (Epic) experience would be an asset
- Familiarity with EOS would be an asset
- Ability to travel regularly
Benefits:
- RRSP contribution matching
- Robust benefits program
- Flexible personal and annual vacation days
- A workplace where your ideas and thoughts are valued
- Regular staff events organized by the Armour Social Committee
- Continuing education program to assist in achieving educational goals and designations
Armour is actively committed to supporting diversity, equity, and inclusion. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and LGBTQ2+ persons to apply.
Thank you to everyone who applies. We do our best to respond to all applicants, at times we are unable to. For information on careers at Armour Insurance please visit our website: http://www.armourinsurance.ca/careers
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