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Commercial Lines Account Assistant

We're Looking for a Commercial Lines Account Assistant in Edmonton



Armour Insurance Group is a privately owned Alberta brokerage with four offices in the province. For 25 years, we have worked to build a solid reputation as an industry leader and are proud to be recognized as a Top Insurance Employer with IBC. At Armour, we are obsessed with protection and have earned the respect and trust of our customers by providing excellent service. We cannot do that without a team of professionals who have HEART: Humble, Effective, Adaptable, Respectful & Transparent.

We are currently seeking a Commercial Lines Account Assistant for our Edmonton office. The successful candidate will report directly to the Director of Commercial Lines and have an opportunity to grow and build a career in Commercial Insurance. Come and join a supportive, profession team and be part of a company we love!


  • Assist the Department Manager with various administrative tasks including, but not limited to the following:
    • Reports and scorecards
    • EPIC and PolicyWorks administration support
    • Coordinate client gifts (seasonally)
  • Assist the Commercial Department with various administrative tasks including, but not limited to the following:
    • Receiving and processing client payments
    • Updating and completing premium finance contracts on existing client renewals
    • Assisting Renewal Account Manager on SME renewal reviews
    • Updating equipment values, statement of values and stated amount co-insurance forms
    • Updating driver, vehicle, and location schedules on client files
    • Issuing certificates and pink cards to clients as required, including preparing fleet renewal pink cards
    • Updating renewal certificates for multiple cert holders
    • Preparing submissions and proposals in PolicyWorks for the producing brokers.
    • Assembling client binders
    • Assisting in claims reporting and claims follow-up
    • Contacting clients for credit consent and required information
  • Other duties as assigned to support the organization


  • Be a fit with our Core Values: Humble, Effective Adaptable, Respectful & Transparent; these are not just catch-phrases in our annual report.
  • Level 1 Insurance License is preferred, or the ability to obtain a Level 1 License within 3 months of employment
  • Strong working knowledge of Epic, PolicyWorks, Applied Rating Services and insurance company portals is an asset
  • Track record of providing excellent customer service
  • Demonstrate exceptional verbal and written communication skills
  • High attention to detail and organization skills; process driven
  • Proficiency with Microsoft Office: Outlook, Excel, Word
  • Able to handle multiple demands on your attention
  • Previous commercial insurance work experience is an asset

Benefits of a career at Armour include:

  • Great culture where you love your job; where you can find your purpose and pursue it
  • A transparent workplace; you know the goals, where we stand, and how you are contributing
  • Numerous team building events and staff perks
  • Employer's RRSP contribution matching plan and a comprehensive benefits program
  • Generous personal and annual vacation days
  • Employer support of educational goals


To apply for this position please submit your information below:


What's it like to work at Armour?

We pride ourselves at being a leader in the Alberta insurance and registry community by providing, not only the best in service for our customers, but by creating a company that we love. Learn more about what it's like to work at Armour below:

Employee Perks
Our Core Values
Our Culture Code