Our thoughts are with the community of Fort McMurray as they continue to deal with aftermath of the devastating wildfires. We have reached out to our clients, if you have not heard from us please call or email us, we are here to support you. For our insurance customers who have damages to report or who have been evacuated from their homes and need support with out of pocket, shelter or meal expenses, please contact your insurer using the list below or contact us at 1-855-475-0959 or email us at main@armourinsurance.ca.
For more information about covering emergency expenses while being evacuated, please see our previous article with info on Mass Evacuation Coverage.
Aviva Insurance
Aviva customers can call their Claims Customer Care team on a 24/7 basis at 1-866-692-8482 to register their claim and receive immediate support. They have set the following mobile claims centres as well.
The Edmonton EXPO Centre - Edmonton Evacuation Centre
7515 118 Ave NW, Edmonton, AB
Canalta Lac La Biche Hotel
9905-83 Avenue, Lac la Biche
BMO Centre - Calgary Stampede Grounds (New Location)
20 Roundup Way SW, Calgary
Get the latest information from the Aviva Canada Website.
Economical Insurance
Economical has already delivered $1 million in emergency funding to customers. They now have 3 mobile claims centres open for clients:
Calgary Evacuation Centre — University of Calgary
Taylor Family Digital Library
410 University Ct NW, Calgary, AB
Hours of operation: 8 a.m. to 8 p.m. MT, 7 days a week
Lac La Biche Evacuation Centre — Bold Center
Second floor
8701 91 Ave, Lac La Biche, AB
Hours of operation: 8 a.m. to 8 p.m. MT, 7 days a week
Northlands Evacuation Centre — Edmonton EXPO Centre
Hall G — East Entrance
7515 118 Ave NW, Edmonton, AB
Hours of operation: 8 am to 8 pm MT, 7 days a week
Reporting a Claim
Policyholders and brokers can report claims to 1-800-607-2424 or fax to 1-877-681-2048. When reporting a claim, please provide the policyholder's temporary location and current phone number to help ensure a timely response.
Get the latest updates on the Economical Insurance blog.
Intact Insurance
Intact is commited to getting our customers back on track. If you are an Intact Insurance customer that has been affected by the fire situations and you need to start a claim, please call anytime 24/7: 1-866-464-2424.
Intact has also set up a number of mobile claim centres and extended hours (below). Get the latest developments on the Intact Assist website.
Edmonton Expo Centre
7515 118 Ave NW, Edmonton, AB
Mon - Fri from 8 am to 8 pm and Sat - Sun from 9 am to 6 pm
Bold Centre Lac La Biche
Intact Insurance is at the Bold Centre in Lac La Biche
Mon - Fri from 8 am to 8 pm and Sat - Sun from 9 am to 6 pm
Craftsman Collision in Edmonton
Intact is on site to help Fort Mac Evacuees start their auto claims
11205-156 Street NW
Call 1-866-464-2424 to set up an appointment
Calgary Intact Service Centre
2220 - 32 Ave NE
Mon - Fri from 8 am to 8 pm and Sat - Sun from 9 am to 6 pm
Edmonton Intact Insurance Office
5th Floor, 700-10830 Jasper Avenue
Mon - Fri from 8 am to 8 pm and Sat - Sun from 9 am to 6 pm
SGI Canada
SGI Clients affected by the fires in Fort Mac can call 1-877-435-1484. Click here for more information about wildfire coverage with SGI.
SMI Insurance
SMI Clients in Northern Alberta can report their claims through Kernaghan Adjusters at 866-988-2371 or ClaimsPro Adjusting at 866-359-4742Travellers Canada
To report a claim with Travellers Canada phone their 24 hours claim iln at 1-800-661-5522 or visit one of their mobile claims centres:
Northlands Coliseum Evacuation Centre
7515 118 Ave NW, Edmonton, AB
Lac La Biche Evacuation Centre
8701 91 Ave, Lac La Biche, AB
Wawanesa Insurance
To report a claim with Wawanesa Insurance call 1-800-625-7891 or email wawaedmclaims@wawanesa.com or visit onw of their mobile claims centres:
Edmonton Expo Center
7300 116 Avenue NW
Edmonton, AB (587) 772-3751
Hours of operation: 8:00 AM – 8:00 PM
Lac La Biche Bold Center
#100 8702-91 Avenue
Lac La Biche, AB (780) 623-3829
For more information please download the Wawanesa Wildfire Damage and Mass Evacuation Claim Guide here.
Additional Claims Numbers
- Intact 1-866-464-2424
- Aviva 1-866-692-8482
- Peace Hills 780-424-3986 (day) or 1-800-272-5614 (after hours)
- Wawanesa 1-800-625-7891
- Chubb 1-800-532-4822
- Travelers 1-800-661-5522
- Economical 1-800-607-2424
- Portage Mutual 780-423-3102 (day) or 1-800-661-3625 (after hours)
- RSA 1-800-319-9993
- SGI 1-866-286-3906 (day) or 1-800-647-6448 (after hours)
Find more information about Fort McMurray wildfire updates, resources and information on the IBAA Website.
