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World Insurance Report 2015

By Rob Stevenson on Mar 2, 2015 2:09:00 PM

The 2015 World Insurance Report was released last week and customers are looking for better service. In a survey of 15,500 insurance customers from across the globe it was announced that less than 30% of customers are happy with the customer experience. Not surprisingly, 50% of customers rate digital and social media as an important way to communicate with their insurance broker or agent.

Topics: insurance better service

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