As residents return to their homes in the voluntary phased re-entry of Fort McMurray, many are finding out for the first time, what exactly they have to come home to. Many will have damage to assess and some complete losses that they will need to report to their insurance company. Many insurance companies have already set up mobile claims centres in town and making concessions to make sure that they can do anything they can to make things easier for the victims of the fire.
Aviva Insurance
Aviva is encouraging their Fort McMurray customers to get in touch with their adjuster as soon they gain access to their home. Call 1 866 MYAVIVA (1 866 692 8482) to start the physical appraisal process.
- Find tips in Aviva's post-evacuation checklist here.
- Learn more about Aviva's Additional Living Expenses on their blog.
- Call 1 866 MYAVIVA 24 hours a day for assistance, advice and to reach an adjuster who can answer your questions.
Economical Insurance
Our catastrophe response team will support Economical customers by assessing the damage to homes, businesses, and vehicles, and continue to provide emergency funds as needed.
On June 1, Economical will have a local command centre set up in Fort McMurray at the Stonebridge Hotel, open from 8 a.m. to 8 p.m. MT, 7 days a week:
Stonebridge Hotel
9713 Hardin Street
Fort McMurray, AB T9H 1L2
The province of Alberta has issued a special re-entry document for residents of the Regional Municipality of Wood Buffalo. This information will help answer questions residents may have about the re-entry process. You can also find more information on the Economical website.
Customers who have not returned to Fort McMurray can still pick-up emergency cheques at our offices in Edmonton and Calgary between 8:30 a.m. and 4:30 p.m. MT, Monday to Friday:
Edmonton
300, 10158 – 103 Street
Edmonton, AB T5J 0X6
Calgary
700, 322 – 11th Avenue SW
Calgary, AB T2R 0C5
Intact Insurance
Intact Insurance has set up a temporary rest stop in Grasslands (two hours north of Edmonton), where all Fort McMurray residents are welcome to take a break, get a refreshment, and stretch their legs in the shade.
Intact already has more than 50 Intact Insurance employees on the ground in Fort McMurray who are there to help customers start the process of getting their lives back on track. We have teams of dedicated adjusters, field appraisers, vendors and more, all on site to answer questions and support customers.
To set up an appointment, customers can contact their adjuster directly, call the 24/7 claims line at1-866-464-2424, or stop by; they will reserve a number of drop-in appoints each day to ensure they are able to help as many customers as possible.
Summit GM
8324 Franklin Ave
Fort McMurray, AB
T9H 2J3
Monday - Friday: 8 am - 7 pm
Saturday & Sunday: 9 am - 5 pm
Travelers Insurance
Our mobile claim office, a custom-built RV staffed with claim professionals, is onsite in Fort McMurray to respond to the needs of your customers and help them plan next steps as quickly as possible once they return to their homes. It is currently stationed at Franklin Ave. & Morrison St.
Premier Notley has advised that the provincial state of emergency first declared on May 1, 2016 for the Fort McMurray wildfires will be extended by an additional 28 days until the end of June. In response to this Travelers Insurance will be automatically extending the qualifying policy types until July 31, 2016.
Wawanesa Insurance
In order to further assist policyholders in the Fort McMurray region who are unable to return home, Wawanesa Insurance will be extending the maximum time of coverage for Additional Living Expenses (ALE) arising from “Prohibited Access” to June 15th, 2016. Policyholders will now be able to claim for Additional Living Expenses incurred during the period of time in which access to their premises is prohibited by Civil Authority/Mass Evacuation Order, until June 15th, 2016. Coverage for Fair Rental Value loss will remain subject to the maximum two-week time frame outlined in the Policy.
These expenses include things like temporary accommodations, restaurant meals, kenneling costs for pets, laundry, extra mileage, etc. There is no deductable on Prohibited Access Coverage
Photo: @redcrosscanada
